Refund Policy
At SmartGoods, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refund
To qualify for a refund, the following conditions must be met:
- The item must be unused and in the same condition as received.
- Returns must be initiated within 7 days of receiving the product.
- The product should be in its original packaging.
- A valid proof of purchase (receipt or order number) must be provided.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Items that have been used or damaged by the customer.
- Personal care and hygiene products.
- Customized or personalized products.
- Sale or clearance items.
3. Refund Process
If your return meets the eligibility criteria, follow these steps:
- Email us at smartgoods.pk@gmail.com with your order details.
- Ship the product back to our return address (provided upon request).
- Once received and inspected, we will notify you about the refund status.
4. Refund Timeline
Refunds are processed within 5-10 business days after approval. The amount will be credited to your original payment method.
5. Exchange Policy
If you received a defective or incorrect item, we offer free exchanges. Contact us within 3 days of receiving the item to arrange a replacement.
6. Contact Us
If you have any questions about our refund policy, feel free to reach out:
Email: smartgoods.pk@gmail.com
We are committed to ensuring a smooth and hassle-free experience for our customers. Thank you for shopping with SmartGoods!